John Wentworth, Vice President & General Manager – Prime Turbines, Mesa – Pittsburgh
PAG ENGINE SERVICES
When John Wentworth headed to Bob Jones University (Greenville, SC), he still wasn’t quite sure what he wanted to study. Reading the program book just before registration, he decided to pursue a BS in Aviation. Along with the coursework, he would earn a pilot’s license and A&P certification.
Unfortunately, early on he was grounded from piloting for a medical reason. Turning his career to his Powerplant certification, John worked on turbine engines with Textron Lycoming. Over eleven years, he progressed through various maintenance and test cell roles to customer support and sales management with Allied Signal and Honeywell.
John then held management roles with Aerosonic, Timken Aerospace, and Transdigm/MarathonNorco Aerospace. When the Mesa facility was acquired from Timken by Prime Turbines in 2015, John joined the team as Director of Sales & Services, moving to General Manager in2021. He is currently Vice President & General Manager of the PAG Engine Services, Mesa and Pittsburgh locations.
According to John, “Taking care of customers is all about efficient internal processes and building solid relationships. It starts with good habits ─ from how quickly we answer the phone, to the quality of our service every step of the way. Good habits not only develop operational efficiencies, they help build customer satisfaction and long-term loyalty. In fact, the benefits never stop. Your customer calls you, because they know what to expect.
“Aviation is a very expensive business. We help our customers make decisions with complete transparency and honesty. They need to know the upfront costs, as well as what the averages predict for the future so they can budget based on reality.
“Prime offers expertise and technical support to help customers build solid maintenance habits and mitigate expenses as much as possible. We also want them to immediately turn to us during an unscheduled maintenance occurrence, and plan to use our team and facilities for scheduled Hot Section or Overhaul. It’s not about winning a contract, but showing ourselves, by far, as the best provider for their needs. We want to be the friend they know, and the friend they turn to,” concluded John.
Prime Turbines has maintained Rocky Mountain Aircraft’s fleet of 32 DHC6 Twin Otters for more than eight years. We provide many services and learn a lot from them about how to best support lease and fleet operations.
For five years, the US State Department trusted Prime Turbines with the MRO of 72 T53 engines (UH-1 helicopters). The fleet retirement began in 2023, and our last T53 engine shipped that year. The State Department gave us top-level ratings and noted Prime as, by far, the best turbine MRO vendor they had dealt with. – John Wentworth
─ The PAG Insider
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